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Services

Call Center Management

The call center management solutions provided by P.I.E. are designed to achieve the most efficient processes for customer service, technical support and telemarketing services.  P.I.E recruits, trains and assesses each of its call center associates based on your business needs.

  • Provide both on-site and off-site solutions
  • Customer Service Representatives answer inbound calls and make outbound calls
  • Customer Service Representatives process payments and correspondence and enter data

Since 2003, P.I.E., has:

  • Answered over 1,000,000 inbound calls;
  • Had an answer rate of approximately 94%;
  • Had an accuracy rate of approximately 99%; and
  • Processed over 900,000 payments and correspondences.

We answer over 200,000 inbound calls annually with an answer rate that exceeds industry averages.  P.I.E. is no stranger to accountability standards.  We currently have agreed upon penalties and discounts for failing to meet goals.  To date our penalties have been minimal (less than .001%).
To ensure best in class service all customers calling our Customer Service Representatives receive:

  • A customized greeting that includes the CSRs name
  • Identity Verification
  • Use of last name and “Ms. Or Mr.”
  • No hold time over 30 seconds
  • Customized closing that includes thanking them for call

 

   
Business News

03-08-2017
P.I.E. Management, L.L.C., named to Initiative for a Competitive Inner City 100 List

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04-20-2017
P.I.E. Management, L.L.C., named to Staffing Industry Analyst list of fastest growing companies in U.S.
Detroit-based P.I.E Management, L.L.C., has been named 67th on Staffing Industry Analyst list of the 100 fastest growing companies in the U .....

07-13-2017
P.I.E. Management, L.L.C., President and C.E.O., Completes Goldman Sachs 10,000 Small Businesses Program
P.I.E Management, L.L.C., President and CEO William A Phillips recently completed The Goldman Sachs 10,000 Small Business Program.  The 10,000 Sm .....

 
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